Privacy Policy

This Privacy Policy explains how Clueva collects, uses, stores, protects, and shares information when you use our website, software, application, demos, subscriptions, and related services, collectively called the "Services."

For purposes of this Privacy Policy, "Clueva," "we," "us," and "our" means Clueva. By using Clueva, you agree to this Privacy Policy.

1. What Clueva Does

Clueva provides software tools that help private investigators, agencies, and authorized users organize case information, evidence, leads, notes, timelines, documents, reports, and related investigative materials.

Clueva may include AI-assisted features that help users summarize, classify, organize, or connect user-entered information. Clueva does not replace professional judgment and does not make final investigative, legal, law enforcement, or evidentiary decisions.

2. Information We Collect

We may collect the following types of information.

Account Information When you create an account, request a demo, subscribe, or communicate with us, we may collect: name, email address, phone number, company or agency name, billing information, login information, subscription plan information, and user role and access permissions.

Case and Investigation Content Clueva allows users to enter, upload, generate, organize, and store case-related materials. This may include case notes, evidence descriptions, documents, images, reports, names of people, witnesses, subjects, clients, or organizations, addresses or locations, dates, timestamps, and timelines, digital artifacts, and leads, connections, summaries, and user-created case materials. This information is called "Customer Content." You are responsible for the Customer Content you upload, enter, or store in Clueva.

Usage and Device Information We may automatically collect technical information, including: IP address, browser type, device type, operating system, pages viewed, features used, login activity, error logs, approximate location based on IP address, and cookies and similar technologies.

Payment Information Payments may be processed by third-party payment providers, such as Stripe. We do not store full credit card numbers on our own systems. Payment processors may collect billing details, payment method information, and transaction history under their own terms and privacy policies.

Communications If you contact us, book a demo, request support, or respond to outreach, we may collect your name, email address, phone number, message content, and related communication history.

3. How We Use Information

We may use information to: provide, operate, and improve Clueva; create and manage user accounts; process payments and subscriptions; provide customer support; maintain case workspaces and user access controls; generate lead graphs, timelines, summaries, and reports based on user-entered content; monitor security and prevent misuse; detect unauthorized access or suspicious activity; fix bugs and technical issues; send service notices, billing notices, product updates, and administrative messages; enforce our Terms of Service; comply with legal obligations; and protect the rights, safety, and integrity of Clueva, our users, and others.

4. AI-Assisted Features

Clueva may use automated systems, including AI-assisted tools, to help users organize, summarize, classify, or connect Customer Content.

Clueva does not independently determine guilt, liability, probable cause, criminal responsibility, or final investigative conclusions.

Users are responsible for reviewing, verifying, and approving all outputs, summaries, connections, reports, and recommendations before relying on them.

AI-assisted outputs may be incomplete, inaccurate, misleading, or not suitable for a particular purpose. Clueva should not be used as the sole basis for legal, investigative, employment, insurance, financial, safety, or other high-stakes decisions.

5. Ownership of Customer Content

You retain ownership of the Customer Content you upload, enter, create, or store through Clueva.

By using Clueva, you grant us a limited license to host, process, store, transmit, analyze, display, and use Customer Content only as necessary to provide, secure, support, maintain, and improve the Services.

We do not sell Customer Content.

6. Confidentiality of Case Materials

We understand that investigative materials may be sensitive. We use reasonable administrative, technical, and organizational safeguards designed to protect Customer Content.

However, no online service is completely secure. We cannot guarantee that unauthorized access, loss, misuse, or disclosure will never occur.

Users are responsible for: using strong passwords; protecting login credentials; limiting access to authorized users; reviewing account permissions; ensuring they have the legal right to upload and process Customer Content; and complying with applicable laws and professional obligations.

7. How We Share Information

We may share information in the following limited situations.

Service Providers: We may share information with vendors that help us operate Clueva, such as cloud hosting providers, payment processors, email providers, analytics tools, security and monitoring providers, customer support tools, and AI infrastructure providers. These providers are allowed to use information only as needed to provide services to us.

Legal Compliance: We may disclose information if required by law, subpoena, court order, legal process, or government request. Where legally permitted, we may attempt to notify the affected customer before producing Customer Content.

Business Transfers: If Clueva is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar transaction, information may be transferred as part of that transaction.

Protection of Rights and Safety: We may disclose information when we believe it is necessary to protect the rights, safety, security, or integrity of Clueva, our users, customers, or others.

8. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, and similar technologies to: keep users logged in, remember preferences, analyze website traffic, improve product performance, detect fraud or misuse, and support marketing and demo conversion.

You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.

9. Data Retention

We retain information for as long as necessary to provide the Services, maintain user accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, protect security, and support billing, audit, and compliance needs.

Customers may request deletion of account information or Customer Content, subject to legal, security, billing, backup, and compliance limitations.

10. Data Security

We use reasonable safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include encryption, access controls, logging, monitoring, secure hosting, and restricted internal access.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

11. User Responsibilities

Users are responsible for: uploading only information they have the right to use; obtaining any required consent; complying with privacy, surveillance, investigation, licensing, evidence, employment, and data protection laws; managing user access within their agency or organization; reviewing and verifying outputs before using them; protecting login credentials; and avoiding unlawful, deceptive, harassing, or unauthorized investigations.

12. Privacy Rights

Depending on your location, you may have rights to: access personal information; correct inaccurate personal information; delete personal information; request a copy of personal information; opt out of certain data sharing or targeted advertising; limit certain uses of sensitive personal information; and appeal a denied privacy request.

To submit a privacy request, use the contact method provided on the Clueva website. We may need to verify your identity before fulfilling a request.

13. Children's Privacy

Clueva is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we collected such information, we will take reasonable steps to delete it.

14. International Users

If you access Clueva from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify users by email, in-product notice, or website posting.

Your continued use of Clueva after an updated Privacy Policy becomes effective means you accept the updated Privacy Policy.

16. Contact Us

For privacy questions or requests, use the contact method provided on the Clueva website.

Website: https://clueva.com